Job Description

NOSTA is a members-only social club built for cultural leaders, innovators, and creators who crave intentional spaces to gather, grow, and connect. We believe hospitality should reflect the way people actually live now: flexible, expressive, emotionally resonant, and always in motion.

NOSTA is currently launching in Dallas and is seeking a Membership Director to lead the growth, development, and management of the member community. This role reports directly to the founding leadership team and works closely with operations, partnerships, experiences, programming, food and beverage, and marketing to ensure a seamless and elevated membership experience.

The Role

The Membership Director is responsible for building and defining the NOSTA membership community in Dallas. This individual will manage a portfolio of responsibilities spanning member recruitment and outreach, retention and renewal, and consistent floor presence to maintain the quality and culture of the club experience.

This role serves as a direct link between members and operations, acting as an advocate for the membership community. An integral aspect of the position is developing genuine relationships with members, understanding their needs and expectations, and maintaining consistent availability throughout the day and evening.

The Responsibilities

• Own the full member acquisition pipeline from prospecting through onboarding, with a target of building a waitlist of 1,000+ qualified candidates in Year 1

• Conduct daily review of membership applications and maintain accurate member profiles within the membership management platform

• Schedule and host member introductions to club rules, programming, benefits, and amenities

• Serve as the primary point of contact for all active members, ensuring every interaction reflects the standards and culture of NOSTA

• Maintain consistent floor presence across morning, afternoon, and evening periods to monitor atmosphere, ambiance, and service quality

• Produce regular reporting on floor activity, membership profile, and operational observations

• Host meetings, dinners, and events with members to sustain connection and engagement with the community

• Foster programming and experiences that reinforce the NOSTA culture and promote ongoing member engagement

• Uphold NOSTA standards and club rules and ensure all members and guests receive consistent, high-quality service from arrival through departure

• Liaise with finance, operations, experiences, and relevant partners to resolve membership inquiries, payment issues, and applicant documentation in a timely manner

• Maintain a close working relationship with the NOSTA Membership Committee, including organizing and facilitating regular committee meetings

• Partner with internal stakeholders across marketing, food and beverage, operations, finance, and experiences to support a cohesive member experience

• Gather ongoing feedback from the membership community regarding service, facilities, and programming, and contribute to identifying and implementing solutions

• Collaborate with leadership to support member retention year over year, with a target annual renewal rate of 90% or higher

• Manage service recovery in coordination with the food and beverage team

• Represent NOSTA as a brand ambassador at external events, activations, and community touch points to organically expand the membership pipeline

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Qualifications

• Minimum of 3 years of experience in a leadership role within an exclusive or luxury environment, such as a private club, luxury resort, VIP services, or other high-end hospitality

• Demonstrated ability to recruit, develop, and retain a high-caliber membership or client base

• Established network and the ability to cultivate meaningful relationships within a new market

• Professional, tactful, and skilled in conflict resolution

• Warm, personable, and socially confident with the ability to connect authentically across diverse professional backgrounds

• Calm and composed under pressure with strong time management and multitasking capabilities

• Familiarity with or genuine interest in creative, entrepreneurial, and business communities

• Strong written and verbal communication skills

• Proficiency with CRM tools and membership management platforms

• Ability to work a flexible schedule, including evenings, weekends, and peak business periods

• Ability to be on your feet for extended periods and move fluidly throughout the club environment